How-tos and Troubleshooting

Connectivity

• Connection requirements for a stable Polsen experience
• I can't pair my watch to the app for the first time
• I can’t connect my watch to the app
• I can’t connect my watch to a new phone
• I can’t connect my phone to a new Polsen watch

Data syncing

• My data isn’t syncing when opening the app
• Data syncing is slow or stuck

Missing data and sensors

• My data is missing or showing gaps
• My sensors aren't lighting up
• I can't see my Reactivity Monitor data
• My sleep data is wrong or missing
• I don't see any data under the Now tab
• I can’t see my Overview data

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Inaccurate or unexpected data

• How to fix inaccurate stress
• Why doesn't weightlifting show as activity?
• Data, dates and times are off after traveling

Reboot and reset

• How to reboot my device
• How to factory reset my device

Firmware updates

• How can I update my firmware version
• Firmware update is stuck or failed

NOWATCH B: Watch hand issues

• My watch hands are stuck
• The watch hands are off by a few minutes
• My watch hands don't move to 12:00 on charger
• Why is the Set the time button missing

Battery life and charging

• How to improve battery performance
• Why is the battery of my watch draining fast?
• Battery drained even after charging

Alarm and vibrations

• Watch vibration requirements
• Watch vibrations: When they happen (and when they don't)
• My Stress vibrations aren't working
• My alarm didn’t go off

Quick answers

• How to contact Polsen Health support
• How to force-close the app
• How to forget the watch on Bluetooth
• Where can I find the serial number of my watch
• How to update the app
• How to update the software

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