How-tos and Troubleshooting

Connectivity

• Connection requirements for a stable NOWATCH experience
• I can't pair my NOWATCH to the app for the first time
• I can’t connect my NOWATCH to the app
• I can’t connect my NOWATCH to a new phone
• I can’t connect my phone to a new NOWATCH

Data syncing

• My data isn’t syncing when opening the app
• Syncing is slow or stuck

Missing data and sensors

• Sleep isn't detected automatically
• My data is missing or showing gaps
• My sensors aren't lighting up
• I see dashed lines in the Heart Rate chart
• I can't see my Reactivity Monitor data
• I can't see my sleep data

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Inaccurate or unexpected data

• How to fix inaccurate stress
• Why doesn't weightlifting show as activity?
• Data, dates and times are off after traveling

Reboot and reset

• How to reboot my NOWATCH
• How to factory reset my NOWATCH

Firmware updates

• How can I update my firmware version
• Firmware update is stuck or failed

NOWATCH B: Time calibration

• How to set the time on the NOWATCH B
• My watch hands are stuck
• The watch hands are off by a few minutes
• My watch hands don't move to 12:00 on charger
• Why is the Set the time button missing

Battery life and charging

• How to improve battery performance
• Why is my NOWATCH battery draining fast?
• Battery drained even after charging

Alarm and vibrations

• My alarm didn’t go off
• Vibrations aren't working as expected
• My Stress vibrations aren't working

Quick answers

• How to force-close the app
• How to forget the watch on Bluetooth
• Where can I find my NOWATCH serial number
• How to update the app
• How to update the software
• I can’t access my NOWATCH account

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