How-tos and Troubleshooting

Connectivity

• Pairing issues during first setup
• Requirements for a stable connection
• I can’t connect my watch to the app
• My watch connects but disconnects seconds later
• I can’t connect my watch to a new phone
• I can’t connect my phone to a new NOWATCH

Data syncing

• My data isn’t syncing when opening the app
• Syncing is slow or stuck

Missing data and sensors

• My data is missing or showing gaps
• The sensors aren't lighting up
• I see dashed lines in the Heart Rate chart
• I can't see my Reactivity Monitor data
• I can't see my sleep data
• I don't see any data under the Vitals and/or the Metrics sections

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Inaccurate or unexpected data

• Why weightlifting and similar workouts may not show as physically active
• How to fix inaccurate stress readings during activity

Reboot and reset

• How to reboot my watch
• How to factory reset my watch
• I can't factory reset my watch

Firmware updates

• How can I update my firmware version
• The firmware update is stuck or failed

NOWATCH B: Time calibration

• How to set the time
• The watch hands are stuck or not moving
• The watch hands are off by a few minutes
• The watch hands do not move to the 12:00 position when placed on the charger

Battery life and charging

• Tips to optimize battery performance
• The battery drains unusually fast
• My battery is drained even after charging the watch

Alarm and vibrations

• The alarm didn’t go off
• Vibrations aren't working as expected
• Stress vibrations aren't working as expected

Quick answers

• How to force-close the app
• How to forget the NOWATCH device from Bluetooth
• Where can I find my NOWATCH serial number
• How can I update the app
• How can I update my software
• I can’t access my NOWATCH account

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