My watch hands don't move to 12:00 on charger

• How to place your NOWATCH correctly on the charger
• A few more things you can try

How to place your NOWATCH correctly on the charger

If your NOWATCH B hands do not move to the 12:00 position when placed on the charger, the watch is likely not positioned correctly and isn't charging. 

Follow the steps outlined in this article to ensure you place the watch as expected on the charger.

A few more things you can try

• Use a different USB-C charging cable.

• If you have an extra charger, use it to see if it's an issue with your original charger.

• Wipe down the back of the watch and the charger with a cloth to make sure nothing is blocking contact between the sensors and the charging pins. Check out this article for more details on how to care for your device.