I can’t connect my watch to a new phone

Remove NOWATCH from Bluetooth

On iOS:

1. Open Settings

2. Tap Bluetooth

3. Find your NOWATCH

4. Tap the (i) icon

5. Select Forget this device

On Android:

1. Open Settings

2. Tap Connections or Connected devices

3. Select Bluetooth

4. Find your NOWATCH

5. Tap the gear icon

6. Select Forget or Unpair

What to do on your new phone

1. Download the NOWATCH app on your new phone.

2. Perform a factory reset on your NOWATCH. 

How to perform a factory reset

1. Make sure your NOWATCH has at least 40% battery.

2. Fully close the NOWATCH app on both phones.

3. Place your NOWATCH on the charger.

4. Press and hold the NOWATCH crown. You will feel a vibration pattern. Keep pressing the crown and count internally to 15 seconds after the final vibration before releasing it, to ensure no further vibrations occur.

5. Remove the watch from the charger and place it on your wrist.

6. Open the NOWATCH app on your new phone.

7. Tap Device Details (watch icon at the top right corner of the Now tab).

8. Tap Connect and follow the in-app steps.