I can’t connect my phone to a new Polsen watch

• Before switching Polsen watches
• Step 1: Prepare your new device
• Step 2: Unpair the old device
• Step 3: Pair the new device via the app

Before switching Polsen watches

Please note that during the transition, temporary data gaps may appear in the app. 

A factory reset is not required for this process.

Step 1: Prepare your new device

1. Make sure your new device is charged.

2. Keep it nearby.

3. Ensure Bluetooth is turned on on your phone.

Step 2: Unpair the old device

1. Access the Polsen app's Device Details screen at the top right of the Now screen.

   

2. Tap Unpair this watch at the bottom of the screen.

   

   

3. The app will prompt you to access your phone's Bluetooth screen.

   

4. Access Bluetooth and forget the watch's serial number you want to remove.

Step 3: Pair the new device via the app

On iOS:

1. Open the app's Device Details screen at the top right of the Now screen.

2. Tap Connect

   

3. Select the serial number of your new device. Don't you know what your serial number is? Access this article to find out.

   

4. Tap Pair

On Android:

1. Open the app's Device Details screen.

2. Tap Pair new device.

3. Select the serial number of your new device. Not sure what your serial number is? Check out this article for help finding it.

4. Tap Pair