NOWATCH X Onboarding

Before you get started, make sure you have all the necessary NOWATCH components:

• Case

• Metal, Gemstone, or Time Disc

• Strap

• Charger

• USB Cable

NOWATCH straps feature a quick-release spring bar, making it easy to swap them out as needed.

To attach the Strap:

1. Pull the small pin sideways to retract the spring bar on the strap (see A).

2. Place the strap between the lugs on the watch case while keeping the spring bar retracted.

3. Release the pin so the spring bar locks into place securely.

4. Make sure the strap with the buckle is attached at the 12 o’clock position.

5. The crown (button) on the case should always point to 8 o’clock when worn, whether you wear the device on your left or right wrist.

To remove the Strap:

• Press the small pin inward (see A) to release the spring bar from the lugs (see B).

• Gently pull the strap away from the case.

Next, you’ll need to insert the Metal, Gemstone, or Time Disc into the case.

The bottom of the charger includes a strong magnet designed to interchange the discs of your NOWATCH. Keep in mind that the Metal Discs have a larger metallic mass, resulting in a stronger magnetic force when using the underside of the charger.

To insert the Disc:

• Place the underside of the charger over the top of your Disc to activate the magnet (A).

• Lower the Disc into the case, making sure it sits perfectly aligned (B).

• Slide the charger sideways to disengage the magnet (C).The Metal Discs have a larger metallic mass, resulting in a stronger magnetic force when using the underside of the charger.

To remove the Disc:

• Place the charger flat on top of the Disc (A, B).

• Lift the charger straight up to remove the Disc from the case (C).

• Slide the Disc sideways to release it from the charger (D).

Your NOWATCH comes with a charger and (optionally) a USB-C cable.

Steps to charge the device

1. Place the watch on the charger with the lugs positioned perpendicular to the LED (see ✅).

2. The device will vibrate and the white LED on the charger will turn ON to confirm charging has started.

3. If placed incorrectly (see ❌), the LED will stay OFF.

4. When fully charged, the LED will blink ON and OFF. Charging takes about 3 hours.

Now that you have setup your device, it's time to download the NOWATCH app!

• iOS users: Download the app on the App Store. You will require iOS 16.0 or newer.

• Android users: Download the app on Google Play. You will require Android 10 or newer.

Welcome to the NOWATCH app!

Before you can explore all its features, you'll need to create an account. Please enter the following details to get started:

• First name

• Last name

• Email address

• Password

Once done, tap Create Account.

You’ll receive a verification email in your inbox. Once you’ve confirmed your email address, you can log in using the email and password you just created.

To activate your NOWATCH, follow the steps below based on the firmware version installed on your device.

Since you won’t know your device’s firmware version until it's connected to the app, please try the first method before moving on to the second. If the device pairs smoothly in the next steps, it means activation was successful and your device likely has the latest firmware.

Step 1 — Try this first (for devices with the latest firmware):

• Place the watch on the charger. It should activate automatically.

Step 2 — If the watch doesn’t pair smoothly, try this (for older firmware):

1. Press the crown (side button) on your NOWATCH.

2. The device should vibrate to confirm activation.

3. If it doesn’t vibrate, place it on the charger for 10 minutes to complete activation.

Now it's time to pair your device with the app for the first time.

In the pairing screen, follow the steps below:

1. Tap Start Pairing

2. A pop-up will show asking you to enable Bluetooth.

3. Open your phone's Settings and toggle Bluetooth on. Your phone will begin searching for your device.

4. Choose your device by tapping the right NOWATCH serial number. The serial number starts with NX and should match the one on the device. You'll find it on the back side of the watch printed in small text above the sensors.

5. Tap Pair. After a few seconds, your NOWATCH should be successfully connected.

You’ll know it’s connected when you see a green circle on the watch-shaped icon (Device Details) in the top-right corner of the Now screen.

For more details, tap the watch icon to view your current connectivity status.

Get more guidance on pairing your device here.

If your device doesn’t have the latest firmware version installed, it’s time to update it! To check this, go to Device Details (tap the watch icon at the top right corner of the Now tab) and select Firmware Update.

Then, simply follow the step-by-step instructions in this guide to update to the latest version.

If you can’t tap “Firmware Update” (if the button is greyed out), it means your device is already running the latest firmware version. So no further action is needed.

We cannot access your data unless you agree to share it with us. Rest assured we will never sell or distribute your data.

Please note that Data Sharing is necessary to enable AI features. Additionally, when you enable Data Sharing, you can easily restore your backed-up data after deleting and reinstalling the app (iOS only).

Enable Data Sharing, by selecting Settings > Data Sharing > Toggle Share data with server on.

Next, we’ll ask for a few additional details so that your data can be calculated more accurately and tailored specifically to you.

1. Access Settings (top left corner) in the Now tab.

2. Tap Personal > Profile

3. Enter the following information:

   • Date of birth

   • Height

   • Weight

   • Gender

   • What wrist is your watch on

   • What is your dominant hand

4. Tap Save once ready.

After completing your personal information, let us know what is your intention with NOWATCH.

Choose one of the options below:

• Change my relationship with stress

• Feel more positive and confident

• Monitor and manage my health

• Create sustainable habits for myself

• Improve my relationship with others

• Feel more energised and motivated

Now that you've created your account, are connected to the app, and filled out key information, it's time to complete a short, 5-minute perceived stress questionnaire, which you can find under Settings > Personal > Perceived Stress.

Your answers help us understand your relationship with stress and identify your primary wellness goal.

We encourage you to retake the questionnaire every month to monitor your progress and reflect on how your experience with stress evolves.

Your responses will be saved in Settings.

The next section provides a brief introduction to the app. You'll find key terms related to stress and usage, including:

• Stress Gauge

• Calm Zone

• High Reactivity

• Check-in

• Check-in Vibrations

• Sleep

• Reflections (Insights by AI)

Turn on NOWATCH notifications to stay informed! This way, we can let you know when your battery is running low and send you helpful reminders to check in and make the most of your NOWATCH.

To receive these notifications, please make sure to enable them in your phone’s settings.

Make sure to wear your NOWATCH just above your wrist bone, closer to your elbow, not your hand, and adjust the strap so it fits snugly. This helps the sensors maintain good contact with your skin for the most accurate measurements.

The crown should always point to the 8 o’clock position, no matter which wrist you wear it on.

For tips on caring for your NOWATCH, check out this guide.

To learn essential tips for optimal use, access this guide.