My watch connects but disconnects seconds later

• Watch disconnects right after connecting
• Steps to complete before the factory reset
• How to perform a factory reset

Watch disconnects right after connecting

If the main issue you’re experiencing is that the watch connects after following the in-app instructions under the Device Details screen, but disconnects a few seconds later, you’ll need to perform a factory reset.

Important to know

After a factory reset, any data stored on your NOWATCH that hasn’t been synced to your phone will be lost.

Steps to complete before the factory reset

1. Ensure your NOWATCH isn't running out of battery.
2. Completely close the NOWATCH app.
3. Remove ('Forget') your NOWATCH serial number from your phone's Bluetooth settings. Learn how to do this in this article.
4. Turn Bluetooth off, wait a few seconds, then turn it back on.
5. Proceed with the Factory Reset. Step-by-step instructions below.

How to perform a factory reset

1. Place your NOWATCH on the charger.

2. Press and hold the NOWATCH crown. You will feel a vibration pattern. Keep pressing the crown and count internally to 15 seconds after the final vibration before releasing it, to ensure no further vibrations occur.

3. Remove the NOWATCH from the charger and place it on your wrist.
4. In the NOWATCH app, tap Device Details (watch-shaped icon at the top right corner of the NOW tab), tap Reconnect.
5. Follow the on-screen instructions and select your NOWATCH serial number when requested.

After that, you should connect successfully.