Requirements for a stable connection

• Your device is charged and ready
• Your connection settings are correct
• Your NOWATCH is not already paired elsewhere
• You're using the latest software updates

If you’re having trouble pairing your NOWATCH with your phone, please go through the checks below. 

Your device is charged and ready

• Charge your NOWATCH to at least 45%.

• Wear the watch snugly on your wrist, positioned above the wrist bone.

Your connection settings are correct

• Make sure Bluetooth is enabled on your iOS or Android device.

• Keep your NOWATCH and phone within Bluetooth range.

• For Android devices:

  • Turn on Location.

  • Ensure all necessary app permissions are granted in your phone’s settings.

  • If pairing issues continue, restart your phone after installing the app and try again.

Your NOWATCH is not already paired elsewhere

• NOWATCH connects to only one phone or app instance at a time.

• Check your phone’s Bluetooth settings and confirm the serial number shown matches the one on the back of your NOWATCH.

• If you see an old or unmatched NOWATCH serial number, remove or forget it from your Bluetooth list.

• If your NOWATCH was previously paired with another phone, perform a factory reset to clear past connections before pairing again.

Friendly reminder: Your NOWATCH can connect to only one phone or app instance at a time.

You're using the latest software updates

• Update to the latest version of the NOWATCH app.

• Make sure your phone’s operating system is up to date.