Requirements for a stable connection

• Pairing for the first time: Keep the watch on the charger
• Your device is charged and ready
• Bluetooth is enabled on your phone
• Grant the app all necessary permissions
• Your NOWATCH isn't already paired elsewhere
• You're using the latest app and software updates
• Give it a minute for the connection to establish

If you’re having trouble pairing your NOWATCH with your phone, please go through the checks below. 

Pairing for the first time: Keep the watch on the charger

If this is the first time you're pairing your watch with your phone, keep the watch on the charger throughout the entire pairing and setup process. 

Please note that this step only applies if it's the first time you are pairing the watch with your phone. 

Changing phones? Check out this article to learn how to pair correctly.

Your device is charged and worn properly

• Charge your NOWATCH to at least 45%.

• Wear the watch snugly on your wrist, positioned above the wrist bone.

Bluetooth is enabled on your phone

• Make sure Bluetooth is enabled on your iOS or Android device.

• Keep your NOWATCH and phone within Bluetooth range.

Grant the app all necessary permissions

For Android devices:

• Turn on Location.

• Ensure all necessary app permissions are granted in your phone’s settings.

• If pairing issues continue, restart your phone after installing the app and try again.

Pair via the app

• Always pair your watch via the NOWATCH app, not via your phone’s Bluetooth settings.

Your NOWATCH isn't already paired elsewhere

• NOWATCH connects to only one phone or app instance at a time.

• Check your phone’s Bluetooth settings and confirm the serial number shown matches the one on the back of your NOWATCH.

• If you see an old or unmatched NOWATCH serial number, remove or forget it from your Bluetooth list.

• If your NOWATCH was previously paired with another phone, check how to correctly pair your NOWATCH to the right phone in this article.

You're using the latest app and software updates

• Update to the latest version of the NOWATCH app. Learn how to do this here.

• Make sure your phone’s operating system is up to date. Learn how to do this here.

Give it a minute for the connection to establish

• Open the app and wait up to one minute. The connection may take a few seconds to establish.