I can’t connect my phone to a new NOWATCH

• Before switching NOWATCH devices
• Step 1: Prepare your new NOWATCH device
• Step 2: Unpair the old NOWATCH device
• Step 3: Pair the new NOWATCH device via the app

Before switching NOWATCH devices

Please note that during the transition, temporary data gaps may appear in the app. 

A factory reset is not required for this process.

Step 1: Prepare your new NOWATCH device

1. Make sure your new NOWATCH is charged.

2. Keep it nearby.

3. Ensure Bluetooth is turned on on your phone.

Step 2: Unpair the old NOWATCH device

1. Access the NOWATCH app's Device Details screen

2. Tap Unpair device / Unpair this watch at the bottom of the screen

3. The app will prompt you to access your phone's Bluetooth screen

4. Access Bluetooth

5. Find the NOWATCH serial number you want to remove

6. Tap the gear icon

7. Select Forget or Unpair

Step 3: Pair the new NOWATCH device via the app

On iOS:

1. Open the app's Device Details screen.

2. Tap Connect

3. Select the NOWATCH serial number of your new device. Don't you know what your serial number is? Access this article to find out.

4. Tap Pair

On Android:

1. Open the app's Device Details screen.

2. Tap Pair new device.

3. Select the NOWATCH serial number of your new device. Don't you know what your serial number is? Access this article to find out.

4. Tap Pair