I can't pair my NOWATCH to the app for the first time

• First-time pairing: Troubleshooting steps
  • Watch on charger
  • Pair via the app
  • Toggle Bluetooth off and on
  • Forget the device from Bluetooth
  • Force-close the app

First-time pairing: Troubleshooting steps

Follow these troubleshooting steps only if you have met all initial requirements and are trying to connect your watch and phone for the first time.

Watch on charger

Keep your watch on the charger throughout the entire pairing process.

Pair via the app

During onboarding, the app will prompt you to enable Bluetooth and pair your watch. Follow the in-app instructions to complete this step.

Android devices only

Confirm the system pop-up requesting permission to pair. Missed it? Forget the device in your Bluetooth settings, then pair it again via the NOWATCH app. If the issue continues, restart your Android device.

Toggle Bluetooth off and on

If you've completed onboarding without success, try this next:

1. Toggle Bluetooth off and, after a few seconds, turn it back on. 
2. Try pairing through the app again by tapping Device Details (watch icon at the top right of the Now tab)

Forget the device from Bluetooth

1. Open your phone's Bluetooth settings and check if you see your NOWATCH serial number.
2. If you do, forget the device from Bluetooth. 
3. Keep the watch on the charger.
4. Try pairing through the Device Details screen within the NOWATCH app again.

Force-close the app

1. Fully close the NOWATCH app.

2. Reopen the app.

3. Keep the watch on the charger.

4. Restart the pairing process by following the in-app instructions.

5. If you don't see the pairing screen, tap Device Details (watch icon at the top right) and then Connect.

If, after connecting, you notice that no data is being recorded within a few minutes, check whether the sensors on the back of the device are lighting up while you’re wearing it. If the sensors are not activating, performing a quick reboot should resolve the issue.