If you met all pairing requirements but still can't connect your NOWATCH to the app, follow these steps to reconnect and get back on track.
- What to avoid
- Force-close the app
- Reopen the app and wait up to one minute
- Reconnect via the app
- Reboot your NOWATCH device
What to avoid
Do not delete and reinstall the NOWATCH app. This action won’t fix connectivity issues and may create new problems.
If you followed all pairing and connection requirements and best practices, but the connection problem persists, continue reading below.
Force-close the app
Fully close the NOWATCH app on your iOS or Android device.
Reopen the app and wait up to one minute
The connection may take a bit longer than expected to re-establish.
Reconnect via the app
If you waited up to one minute but the connection didn't re-establish:
- Access the NOWATCH app
- Tap the Now screen
- Tap Device Details (watch icon at the top right)
Tap Reconnect and follow the in-app instructions.
Reboot your NOWATCH device
Before rebooting your watch, please note that any unsynced data (data stored on the watch but not synced to the app) will be permanently lost.
If reconnecting via the app didn't work, follow the steps in this article to reboot your device.
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