My battery is drained even after charging the watch – NOWATCH

In this article, you’ll learn why your NOWATCH battery may be fully or partially drained despite charging, and what to check to understand whether the issue is related to the charger, the watch, or another factor.

Check that the charger is working correctly
- NOWATCH X charger
- NOWATCH B charger
Check that the watch is responding after charging
- Check if the sensors light up
- Reboot the watch to confirm it vibrates
When to reach out

If your NOWATCH battery remains fully drained after charging, there may be an issue with how the device is charging or with the device itself. Follow the checks below to confirm everything is working as expected.

Check that the charger is working correctly

NOWATCH X charger

Place the watch on the charger with the crown positioned opposite the charging cable.
Make sure the LED lights on the charger turn on when the watch is placed on it.
A full charge takes up to 3 hours.
Once fully charged, the LED lights should blink on and off.

NOWATCH B charger

Place the watch on the charger with the crown positioned opposite the charging cable.
Make sure the straight edge on the watch base aligns with the straight edge on the charger.
The watch should sit securely on the charger and should not rotate or move.
When placed correctly, the watch hands will move to the 12:00 position, confirming the watch is charging.
A full charge takes up to 3 hours.

Check that the watch is responding after charging

Once the watch has been on the charger:

Check if the sensors light up

Wear the watch on your wrist and check whether the green LED sensors on the back light up.

If the sensors are not lighting up:

Ensure the watch has been charged recently, or ensure it's above 50%. Check the battery percentage in the top right of the Now tab.
Your firmware and app are up to date.
Force-close and reopen the app.
Place your watch on the charger for 30 seconds, then remove it. The sensors should briefly light up, even without skin contact.
If that doesn't fix the issue, reboot your NOWATCH: Force-close the NOWATCH app. While wearing the watch, press and hold the crown of your device for about 15 seconds until it vibrates. Check if the sensors light up.

Reboot the watch to confirm it vibrates

Fully close the NOWATCH app.
Wear the watch on your wrist.
Press and hold the crown for about 15 seconds.
You should feel a vibration, confirming the reboot.

When to reach out

Please contact our Customer Care team if:

Charging indicators do not appear
The watch and/or charger don't respond after following the checks and troubleshooting steps
Charging seems to work, but the battery remains fully drained or never reaches 100%