How to Resolve Data Not Updating Issues
If you're experiencing issues with data not updating on your NOWATCH, follow these steps to get your device syncing properly again.
1. Check Device Pairing
Ensure your NOWATCH is properly paired with the app. To check this, open the app, go to the NOW tab, and tap Settings (the watch icon in the top-right corner). If the device is connected, you’ll see the status ‘Connected’ displayed below the battery icon.
2. Update Firmware and App Version
Keeping your firmware and app up to date is essential for smooth syncing.
Firmware: Check your firmware version by opening the NOWATCH app and navigating to Settings → Device Info (iOS) or Settings --> Your NOWATCH (Android). The latest version should be 2024.07.30.1.
App: Make sure you’re using the most current version of the NOWATCH app, available on the App Store or Google Play Store.
3. Ensure Sensors Are Active
When you wear your NOWATCH, the green sensors on the back should light up. This indicates that the sensors are functioning correctly and tracking data as expected.
Additional tips for Improving Data Syncing
If you're still experiencing issues with data syncing, try the following additional tips to ensure your NOWATCH stays connected:
Keep the NOWATCH app running in the background on your phone throughout the day. This will help maintain consistent data syncing.
Review syncing tips on our Help Center article here for more ways to ensure accurate data.
If the data still doesn’t update after following these steps, try rebooting your NOWATCH. You can find the reboot instructions here.
Following these steps should resolve most issues with data not updating. We value your feedback, please let us know if this guide helped you solve the issue.
If the problem persists, please reach out to our Customer Care team for further assistance. We're here to make sure you get the best experience from your NOWATCH.