How to Ensure Accurate Data
The way you wear and use your NOWATCH impacts the accuracy and consistency of measurements. To ensure accurate data, consider the following:
Proper orientation and placement
Orientation: The NOWATCH crown should point to 8 o'clock.
Fit: Wear it snugly on your wrist, about a finger's width from the base, avoiding knuckles. Ensure it's not too loose or tight.
During Physical Activity
Keep the device in contact with your skin to ensure consistent data.
If NOWATCH is submerged in water, data will likely not be collected.
Firmware and App Updates
Always use the latest versions of the app and firmware for optimal performance, new features, and bug fixes.
While not mandatory, the app functions better when it is open or running in the background, as closing it can disrupt proper data syncing. While the device can store data for up to 24 hours, any unsynced data will be overwritten if the app isn’t open during that period.
We value your feedback, please let us know if this guide helped you solve the issue.
If the data gap problems persist, please reach out to our Customer Care team. We’re ready to assist you further.