Managing your delivery

• Track and manage your delivery
• Questions or issues

Track and manage your delivery

Once your order ships, you'll receive a confirmation email with your tracking number, so you can follow the product's delivery.

If you need to make changes to your delivery, you can easily manage it through DHL On-Demand Delivery. 

You can:

• Choose a different delivery day

• Update the delivery address (within the same country)

• Ask DHL to leave the parcel in a safe place

• Have it delivered to a neighbour, reception, or security guard

• Pick it up from a nearby DHL Service Point

• Put your delivery on hold (up to 30 days, depending on your region)

Questions or issues

DHL always has the most up-to-date information on your delivery, so we recommend checking your tracking link first. If your package is delayed or on hold, we’ll be notified and will take action where needed.