I can't factory reset my watch

• Why your watch may still not connect after a reset
• Confirm that the reset was completed correctly
• Try the reset again
• Still not working?

Why your watch may still not connect after a reset

Usually, there are two main reasons why your device may still not connect after a factory reset:

• The reset did not complete successfully (this is the most common cause).

• The watch may have a hardware issue.

Before assuming the device is defective, please make sure the reset was performed correctly by reviewing the checks below.

Confirm that the reset was completed correctly

Before resetting:

1. Fully close the NOWATCH app.

2. Remove (“Forget”) your NOWATCH serial number from your phone’s Bluetooth settings. Make sure it no longer appears as a connected device.

During the reset:

1. Place your NOWATCH on the charger.

2. Press and hold the crown for at least 30 seconds.

3. You should feel the vibration pattern.

4. After the final vibration, keep holding for an additional 15 seconds to ensure the full sequence completes.

After the reset:

Try pairing your watch only through the app: Now tab → Device Details (watch icon at the top right) → Connect / Pair.  

Do not pair from the Bluetooth settings.

If any of these steps were missed, the reset may not have completed, and the device will not connect properly.

Try the reset again

If you’re unsure whether the reset succeeded, please repeat the process one or two more times. This often resolves the issue.

Still not working?

If the reset continues to fail, please contact our Customer Care team. To help us investigate, share:

• A short screen recording showing what happens in the app when you try to pair after the reset.

• A screenshot of your phone’s Bluetooth settings.

We’ll review your case and guide you through the next steps.