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NOWATCH best practices for optimal results

Connie D.
Updated

Learn NOWATCH's best practices for fit, charging, updates, and syncing, so your data stays accurate and up to date.

Ensure secure fit and regular cleaning for constant sensor contact

For the most accurate data, your NOWATCH should fit snugly on your wrist with the crown pointing toward the 8 o’clock position, and it should sit just below your wrist bone. 

This ensures the sensors maintain good contact with your skin for the best possible insights. 

Check out this video for visual guidance on how to wear your NOWATCH.

If you wear it at night, ensure it fits correctly and isn’t too loose to support accurate sleep tracking.

Make sure to regularly clean both the watch and straps to keep your skin comfortable, avoid irritation (especially after exercising), and ensure the sensors maintain good contact without interference.

Find relevant articles below:

Charge your NOWATCH regularly

For optimal performance, we recommend charging your NOWATCH every 3 days and avoiding letting the battery drop below 30% too often. 

Before going to bed, make sure your NOWATCH has at least 40% battery to prevent it from running out overnight and losing sleep data.

Keeping your watch sufficiently charged ensures consistent data tracking and helps maintain long-term device health.

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Keep your app and firmware updated

To ensure your NOWATCH performs at its best, always keep both the firmware and app up to date. 

This guarantees your device and app benefit from the latest features, improvements, and important bug fixes. 

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Open the app once every 24 hours and allow it to sync

Learn more about why this is important and how our data storage works in this article.

Follow connectivity and data syncing best practices

Find all you need to know about connectivity and data syncing in this article: 

Quick fixes when running into issues

If you’re experiencing issues with your NOWATCH after following the recommendations above, try these quick workarounds; they’re the most common first steps in troubleshooting.

Data not syncing or gaps

Check out these articles to troubleshoot the issue:

App status shows as Disconnected

Check out these articles to troubleshoot the issue:


 

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