Syncing is slow or stuck

• Step 1: Restart the app
• Step 2: Reboot your watch
• Good-to-know
• Tips

If the sync bar takes longer than 2 minutes, doesn’t move, or appears to be stuck, try the steps below.

Step 1: Restart the app

1. Fully close the NOWATCH app

2. Reopen it

3. Check if the sync bar appears

4. Wait up to 2 minutes for syncing to complete

Step 2: Reboot your watch

If syncing is still not progressing:

1. Fully close the app

2. While wearing your watch, press and hold the crown for 15 seconds

3. Release when you feel a long vibration (this confirms the reboot)

4. Reopen the app and wait for the sync bar to appear and complete

Good-to-know

• Syncing may take longer if the app hasn’t been opened for a while

• Large data transfers (for example, after sleep) can increase sync time

Tips

• Keep both the app and firmware up to date to benefit from the latest improvements and fixes.

• Allow the app to run in the background, even overnight, to support faster and more reliable data syncing.