How to resolve recurring connectivity issues
If you're having trouble logging in or connecting your NOWATCH, please follow these steps to resolve any potential issues.
1. Keep Your NOWATCH App and Firmware up to date
The first step to resolving connection problems is to make sure you’re using the latest app and firmware versions.
Having the most recent versions ensures that your device and app are equipped with the latest features and fixes.
Select your Operating System to update:
2. Keep Your Phone Software up to date
An outdated operating system can cause connectivity issues. Make sure your phone's software is up to date by checking for any available updates in your device settings.
3. Keep the NOWATCH App Running in the Background and open the app at least one time per day.
For a seamless experience, make sure to open the app once per day and keep the NOWATCH app open in the background throughout the day. This helps with maintaining consistent data syncing and Bluetooth connectivity.
4. Enable Location Services on Android Devices
If you’re using an Android phone, ensure that Location Services are enabled. This setting is necessary for stable Bluetooth connections between your NOWATCH and your phone.
We value your feedback, please let us know if this guide helped you solve the issue.
If you are still facing frequent connectivity issues, please reach out to the Customer Care team.