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PURPOSE AND IMPLICATIONS

A factory (hard) reset is needed when:

  • You want to pair your NOWATCH with a new instance of the NOWATCH app. For example, when you purchased a new tablet or phone.
    or

  • Sometimes, as a last resort step in troubleshooting an issue and per the recommendation of Customer care.

You can complete the process in-app or manually.

During the reset, your NOWATCH and app may disconnect multiple times. This is expected.