Steps to Troubleshoot Firmware Update Issues
To resolve any issues with updating the firmware on your NOWATCH device, please follow these steps:
Ensure your device is sufficiently charged.
Ensure your device is on the charger: Keep your NOWATCH on the charger while updating the firmware.
Check your internet connection: Try switching between 5G and WiFi.
Perform a device reboot: Press and hold the power button for around 12 seconds until the device vibrates, and try again.
Wait and try again: Sometimes, you may need to wait out temporary issues with downloading the update.
Contact Support: If the issue persists, please reach out.
We value your feedback, please let us know if this guide helped you solve the issue.
If you’re still experiencing issues, please reach out to our team—we’ll be happy to assist you further.