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Updating delivery date & address

Customer knowledge baseORDERS & SHIPMENT

Date & Address

We understand that missing a parcel can be frustrating, so with DHL On Demand Delivery (ODD), we give you ultimate control and flexibility over your delivery. You can customize your delivery via DHL ODD to fit your schedule by deciding how, where, and when the delivery takes place, and updating the location that suits you best.

DHL On Demand Delivery Options:

  1. Deliver My Package on Another Day: Change the delivery date to a more convenient day.

  2. Deliver My Package to Another Address: Change the delivery address within the original country.

  3. Deliver My Package at a Safe Place: Authorize shipment release to leave your package in a safe place.

  4. Deliver My Package to My Neighbor: Leave the package with your neighbour, reception, or guard.

  5. Deliver My Package at a DHL Service Point: Hold for pick-up at one of the 84,000 DHL Service points worldwide.

  6. Request to Store My Package: Vacation hold to store your parcel for up to 30 days.

For more information and to make changes to your delivery, please visit the DHL On Demand Delivery website.

If you have any further questions or need assistance, feel free to contact our Customer Care team. We are here to help you ensure your delivery is as smooth and convenient as possible.