How to track your order and manage your delivery details

• Track your order
• Make changes to your delivery details
• Questions or issues

Track your order

Once your order ships, you'll receive a confirmation email with your tracking number via email, so you can follow the product's delivery every step of the way.

If you’d like to make any changes before your order ships, reply to your order confirmation email as soon as possible, and we’ll do our best to accommodate your request in time. 

All orders are shipped with DHL Express, using express delivery and track and trace. 

Make changes to your delivery details

If you need to make delivery detail changes, you can easily manage them through DHL On-Demand Delivery. 

You can:

• Choose a different delivery day

• Update the delivery address (within the same country)

• Ask DHL to leave the parcel in a safe place

• Have it delivered to a neighbour, reception, or security guard

• Pick it up from a nearby DHL Service Point

• Put your delivery on hold (up to 30 days, depending on your region)

Questions or issues

DHL always has the most up-to-date information on your delivery, so we recommend checking your tracking link first. If your package is delayed or on hold, we’ll be notified and will take action where needed.