How to factory reset my NOWATCH

• What is a factory reset?
• How to perform a factory reset
• Fallback: Manual factory reset (no access to old phone)

What is a factory reset?

A factory reset fully restarts your NOWATCH and removes all stored data on the device. It clears previous connections and settings so you can set up the watch as if it were new.

Any data that was stored on the watch and wasn’t synced to the app before the reset will be permanently lost. What can you do to avoid this? Open the app beforehand to let syncing finish. 

If you're switching phone platforms (from iOS to Android or vice versa), all data will be lost regardless, both in the app and on the watch. To keep a copy before resetting, export your data via the app or the NOWATCH Together dashboard.

How to perform a factory reset

1. Open the NOWATCH app.
2. Tap Device Details.

3. Tap Unpair this watch.

   

4. Fully close the NOWATCH app.
5. Forget the NOWATCH serial number from your phone's Bluetooth settings.
6. To pair with your current or new phone: Open the NOWATCH app → Device Details → Pair.

Important: If you're pairing your watch with a new phone and skip the Unpair this watch step on the previous phone, a conflict will occur during the connection process, and the watch will not pair successfully.

Fallback: Manual factory reset (no access to old phone)

If you've changed phones and no longer have access to your previous device, you can perform a factory reset manually. If you still have access to the old phone, follow the standard factory reset steps above.

1. Ensure your NOWATCH is charged to at least 40%.
2. Completely close the NOWATCH app.
3. Place your NOWATCH on the charger.
4. Press and hold the NOWATCH crown. You will feel a vibration pattern. Keep pressing the crown and count internally to 15 seconds after the final vibration before releasing it, to ensure no further vibrations occur.
   Note: It’s important to experience the complete vibration pattern; otherwise, the reset will not be completed successfully.
5. Remove the NOWATCH from the charger and place it on your wrist.
6. In the NOWATCH app, tap Device Details (watch-shaped icon at the top right corner of the NOW tab), then tap Connect.
7. Follow the in-app instructions to complete the connection between your watch and the app.